Frequently Asked Questions

Welcome to our FAQ page. Below you’ll find quick answers to common questions about orders, shipping, returns, account access, and support. If you still need help, please visit our Contact Us page.

Shipping Information

To help ensure your package is delivered correctly and within the estimated shipping timeframe, please make sure your shipping address is complete and accurate at checkout. Use the correct street abbreviations, zip code, and spacing.

If there is an issue verifying your address, customer service may contact you to resolve it. If we are unable to reach you after multiple attempts, your order may be canceled and refunded.

If you notice that you entered your shipping address incorrectly, please contact us as soon as possible. If your order was placed on a weekend, please contact us on the next business day. We will do our best to update the address, but we cannot guarantee changes once an order has been processed.

Shipping fees are non-refundable. If you refuse a shipment from Shop Holiday 365, you will be responsible for the original shipping cost, the cost of returning the package, and any related fees. That amount may be deducted from your refund.

If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier directly. Shop Holiday 365 is not responsible for packages marked as delivered by the carrier.

Shipping Times and Rates

Most orders are processed within 1 to 2 business days after payment is authorized and verified. Standard shipping typically takes 3 to 10 business days after the order ships. Priority shipping typically takes 1 to 5 business days after the order ships.

Please note that shipping times are estimates and do not include weekends or holidays. International orders may be subject to customs fees or import duties charged by your local country.

Shipping Rates

• Standard Shipping: $6.99

• Priority Shipping: $14.99

Payment Information

What payment methods are accepted?
We accept the following payment methods at checkout:

• PayPal

• PayPal Credit

• Visa

• Mastercard

• Discover

• American Express

• Amazon Pay

Orders and Returns

How do I place an order?
To place an order, browse or search for the products you would like to purchase, select the desired quantity or size, and add the items to your cart. When you are ready to complete your purchase, proceed to checkout and enter your shipping and billing information. After reviewing your order, submit it to receive your confirmation email.

Who should I contact if I have questions?
Please contact us at support@shopholiday365.com for assistance with any order-related questions. Please include your order number if your inquiry is about a purchased item.

How can I cancel or change my order?
If your order has not yet shipped, please contact us immediately with your order number. We will do our best to assist, but we cannot guarantee changes once processing has begun. If your order has already shipped, you may return it according to our Return Policy after it is delivered.

Can I add items to an existing order?
Unfortunately, we are unable to add items to an existing order. Please place a new order for the additional item and contact us. If the additional order is placed within 24 hours of the original order, we may be able to waive the shipping fee.

How long does it take to process a refund or exchange?
Once we receive your return, your refund or exchange will typically be processed within 1 to 2 business days. You will receive an email confirmation once the transaction has been completed. Please note that your bank or payment provider may take additional time to post the refund.

When will my order ship?
Most orders ship within 3 to 5 business days of purchase. Shipping times may vary based on product availability. Orders are not shipped on weekends or holidays.

Where is my order confirmation?
Once your order ships, you will receive a shipping confirmation email at the address provided during checkout. If you do not see it, please check your spam or junk folder and add sales@shopholiday365.com to your safe sender list.

Why was my order canceled?
Orders may be canceled if an item becomes unavailable or if there is a payment or fraud concern. If an item in your order is unavailable, you will be contacted within 24 to 48 hours. If your order includes additional items, those items will still ship unless you request otherwise.

If an order is flagged as potentially fraudulent, it may be canceled immediately for security reasons.

Customer Support

If you need help with an order, shipping issue, return, or account question, please contact us through our Contact Us page or email us at support@shopholiday365.com.