Returns

Our policy lasts 30 days from the date of delivery. If 30 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required to complete your return. Please do not send your purchase back to the manufacturer.

Non-returnable items

Several types of goods are exempt from being returned. We do not accept returns on:

• Perishable goods such as food, flowers, newspapers, or magazines.

• Intimate or sanitary goods.

• Hazardous materials.

• Flammable liquids or gases.

• Gift cards.

• Downloadable software products.

• Some health and personal care items.

Partial refunds

There are certain situations where only partial refunds may be granted, if applicable:

• Books with obvious signs of use.

• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

• Any item returned more than 30 days after delivery, except during the holiday season.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know if your refund is approved or rejected.

If your refund is approved, it will be processed and automatically applied to your original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund appears.

If you have completed all of these steps and still have not received your refund, please contact us at support@shopholiday365.com.

Sale items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@shopholiday365.com and send your item to:

Shop Holiday 365
11232 Boyette RD Unit #2152 Riverview, FL 33569 United States 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Shipping for returns

To return your product, please mail it to:

Shop Holiday 365
11232 Boyette RD Unit #2152 Riverview, FL 33569 United States 

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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